Blog

Can AI Improve Customer Service?

Adopting Artificial Intelligence (AI) is the latest trend in tech. AI is becoming popular for applications ranging from quality assurance to regulatory compliance. But, does AI have a role in customer service? The answer is a resounding yes! Customer service has four stages: Pre-contact: When a customer has a problem but hasn’t yet contacted the […]

Posted in Artificial Intelligence, Blog, Customer Service, Customer Success | Leave a comment

What is an Internal Support Plugin?

You may have seen the term “internal support plugin” used by us or another company. But, what is an internal support plugin? Simply put, an internal support plugin is a piece of software that helps a customer success team use their existing software better. Plugins interface directly with existing software. These plugins can have a […]

Posted in Beta, Blog, Customer Service, Customer Success, Skill Tracking | Leave a comment

Five Reasons You Need Great Customer Service

Good customer service is critical to a successful business. Customer Satisfaction The better your customer’s experience is, the greater the value you provide to them.  Great customer service is a necessity in today’s business environment because of the range of offers that are available to customers as a result of globalization. The days where competition […]

Posted in Blog, Customer Service, Customer Success | Leave a comment

We are Looking for Companies to Join Our Beta!

We are in the process of launching our first skill tracking plugin and want to give a few select companies a sneak peek. Our plugins for Slack and Jira automate the tracking of developer skills. They enable Customer Success Representatives (CSR) to quickly find the most skilled developer to handle a ticket needing technical intervention. […]

Posted in Beta, Blog | Leave a comment

What You Need to Know About Developer Skill Tracking Systems

What are Skill Tracking Systems? Skill tracking systems are pieces of software that can assess the knowledge an employee has. For example, if a developer knows a certain framework such as jQuery, management can make a note of it in their skill tracking system. Then later, when a project requires a team on which everyone […]

Posted in Blog, Skill Tracking | Leave a comment