What You Need To Know About Developer Skill Tracking Systems
What are Skill Tracking Systems?
Skill tracking systems are pieces of software that can assess the knowledge an employee has. For example, if a developer knows a certain framework such as jQuery, management can make a note of it in their skill tracking system. Then later, when a project requires a team on which everyone knows jQuery, management can use the same system to find everyone they had marked down as such. This is especially useful for big teams, where it would be impractical to keep track of this information by hand.
Skill tracking systems can vary highly in functionality. Some systems, like the solution by Trackstar, only allow manual input of skills and some search features. Other systems, like the one by Skillsoft, focus on training employees in skills and tracking the progress of this training. Such variety makes it possible to find a system that will work in almost any scenario.
Why Use Them?
Earlier, we gave an example for one use case for a skill tracking system; however, there are many other possible use cases. Some other examples include:
- Finding out who to allocate resources to
Suppose you have two employees. One is a front-end web developer, and the other is working on a computationally heavy desktop app. Then, skill tracking software can point out that the second employee is working on the desktop app. Following that, more money could be allocated in the budget for computer upgrades for the second employee.
- To see if an employee is growing
If you consistently track the skills of an employee throughout their employment, you could also notice changes in their skills. If an employee stops gaining new skills, they are stagnating. Noticing stagnation can let you know to intervene. This could prompt training through professional development days, or even a change of project.
- To make your customer support more efficient
Often, there is a disconnect between customer support and the development team. This disconnect can lead to issues when support receives a ticket that only a developer can solve. Customer support is unlikely to know which developer to ask about the ticket. If customer support can just look up which developer has skills relating to the ticket, they can send the ticket to them without difficulty. This is exactly the type of skill tracking we do here at Creatros.
The cases we listed are just some of the possible scenarios that would be helped by the use of skill tracking software.
Who Should Use Skill Tracking?
You may be thinking: is skill tracking only a tool that managers can use? The answer to that question is definitely no! Skill tracking can be useful not only to management, but also to HR, developers, and customer support staff.
HR can use skill tracking to screen resumes. At large companies, hiring staff often get an unmanageable volume of resumes. Often, HR might only have the capacity to view a few of these resumes. Doing it this way, HR might not see some highly qualified candidates. Instead, HR can use a skill tracking suite that can scan resumes. Often, this type of software can look for keywords that might indicate a promising candidate. With resume analysis, HR can focus their time on considering the most promising candidates first.
Developers themselves can also benefit from using skill tracking. While management obviously benefit from tracking their developers, individualized self tracking can also be a useful tool for a developer. Developers often take on side projects in their own time. It’s pretty unlikely that management would be able to know what skills they pick up from these projects. However, if a developer reports their new skills through skill tracking software, management can pick up on it and see their growth. Growth is another reason for a developer to track their own skills. Often, if development is bogged down it can be quite discouraging. At times like this it can be useful for a developer to see what skills they have acquired to see that they have actually made progress as a developer. Overall, skill tracking can be a great tool to help a developer grow.
Finally, as we mentioned before, customer support can also benefit from skills tracking. Skills tracking can be used to see what type of tickets an agent might be best at answering. This can allow tickets to be assigned to the right agent. Similarly, tracking can also simplify highly technical tickets that require developer intervention. Agents can use skill tracking to find which developer is best suited to handle such a ticket and quickly assign it to them. Clearly, tracking can save time for an agent at all stages of the process: from starting a ticket, all the way to resolving it.
How do I Find Skill Tracking Software That’s Right for Me?
First, you need to identify what your goals are for skill tracking software. Do you want to just do basic skill tracking? Do you want to train your staff? Do you want to make your customer support more efficient?
If enhancing customer support is your goal, then you should check out our software. Our software integrates with Slack to track the skills of every user in your slack workspace automatically, no manual intervention required. In one command, your customer support agents can find the right developer to solve a technical ticket. This can significantly reduce the time to solve the hardest tickets, boosting efficiency and raising customer satisfaction.
If you are looking for other types of skill tracking software, then we recommend looking at the helpful comparison list that Capterra has put together.